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Halo and Zendesk
Apply Halo governance to configured Zendesk actions in agent workflows.
How Halo works with Zendesk
Halo connects Zendesk through its connection catalog so configured agents can use permitted app actions within identity and policy boundaries.
Actions available through the Halo connection catalog vary by app. Teams can scope access, apply approvals for higher-impact work, and review evidence.
Governance
What Halo governs for Zendesk
Scoped access
Configure which available Zendesk actions an agent may use for its assigned workflow.
Approval gates
Require human approval for higher-impact actions under configured policy.
Brokered credentials
Keep app credentials bound at the gateway while agents receive scoped capabilities.
Reviewable evidence
Retain gateway decisions, approvals, and costs for review and export.
Example agent jobs
Put agents to work with Zendesk
Illustrative jobs. Each one runs with scoped access, policy, and evidence.
Illustrative support summary
For example, an agent could summarize authorized support context returned by the Zendesk actions enabled for its connection.
Illustrative reply draft
For example, an assistant could prepare a reply draft for a person to review before any configured follow-up action.
Setup
Get connected in three steps
- 1
Select Zendesk
Open App Connections in Halo and select Zendesk from the catalog.
- 2
Review available actions
Review connection setup and scope the Zendesk actions needed for the workflow.
- 3
Assign and govern
Attach the connection to an agent, set policy and approval rules, and test the workflow.
FAQ
Questions, answered
Yes. Configured actions can use scoped capabilities, gateway policy, brokered credentials, and approval gates.
No. Actions available through the Halo connection catalog vary by app and configured connection.
Put a halo around the AI your business runs.
See discovery, runtime policy, approvals, and evidence working together on your own use cases.