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Halo and Intercom

Govern Intercom agent access through Halo’s connection catalog and gateway controls.

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How Halo works with Intercom

Halo connects Intercom through its connection catalog so configured agents can use permitted contact, conversation, and ticket actions.

Actions available through the Halo connection catalog vary by app. Teams can scope access, apply approvals for higher-impact work, and review evidence.

Governance

What Halo governs for Intercom

Scoped app actions

Configure which available Intercom actions an agent may use for its assigned workflow.

Approval gates

Require human approval for higher-impact actions according to configured policy.

Brokered credentials

Keep app credentials bound at the gateway so agents receive scoped capabilities instead of raw keys.

Reviewable evidence

Record gateway decisions, approvals, and costs for review and export.

Example agent jobs

Put agents to work with Intercom

Illustrative jobs. Each one runs with scoped access, policy, and evidence.

Illustrative conversation summary

For example, an agent could summarize authorized Intercom conversation context returned by the actions enabled for its connection.

Illustrative reply draft

For example, an assistant could draft a response for a person to review before a configured reply action.

Setup

Get connected in three steps

  1. 1

    Select Intercom

    Open Halo App Connections and choose Intercom from the connection catalog.

  2. 2

    Review available actions

    Review the Intercom actions and scope needed for the intended workflow.

  3. 3

    Assign and govern

    Attach the connection to an agent, configure policy and approvals, and test the workflow.

FAQ

Questions, answered

Available actions depend on the Intercom connection in Halo’s catalog and the scope configured for it.

Halo applies configured policy, scoped capabilities, credential brokering, and approval gates for higher-impact actions.

Related capabilities

App Connections1,000+ apps in the connection catalogLearn more about App ConnectionsHalo AgentsLaunch secure agents in minutesLearn more about Halo AgentsPolicy EnginePolicy as code with observe and enforceLearn more about Policy Engine

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